At Stovold & Pogue, we respect your privacy and are committed to looking after your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your information.
1. Who we are
This website is operated by Stovold and Pogue Limited, company number 08610228.
Our registered office is:
Stovold and Pogue Limited
Orchard Lea, Whiteball
Wellington
Somerset
TA21 OLP
United Kingdom
For privacy enquiries, please contact us at:
Stovold and Pogue Limited is responsible for deciding how and why your personal information is used.
2. What information do we collect?
Depending on how you interact with us, we may collect:
● your name;
● billing and delivery address;
● email address;
● telephone number;
● details of products you order;
● order and transaction information;
● correspondence you have with us;
● information you provide when contacting us about an order, delivery or return; and
● technical information about your visit to our website, such as your IP address, browser type, device information and operating system.
We do not routinely collect or store your full payment card details. Payments made through our website are processed by our payment service providers, including PayPal and Stripe.
3. How we use your information
We use your personal information for the following purposes.
To process and fulfil your orders
We use your name, contact details, delivery address and order information to process your purchase, arrange delivery, deal with returns and provide customer service.
The lawful basis for this is that processing is necessary to perform our contract with you.
To communicate with you about your order
We may contact you by email or telephone about your order, including delivery information, queries, returns, refunds or other matters relating to your purchase.
The lawful basis for this is that processing is necessary to perform our contract with you and, where appropriate, to pursue our legitimate interests in providing customer service.
To operate and improve our website
We may use technical information such as your IP address, browser type and device information to maintain website security, understand how our website is used and improve the website and customer experience.
Where required, we will obtain your consent before using non-essential cookies or similar technologies.
To comply with our legal obligations
We may need to use and retain personal information to comply with legal, accounting, tax and other regulatory requirements.
The lawful basis for this processing is compliance with a legal obligation.
4. Our lawful bases for using your information
Data protection law requires us to have a lawful basis for using personal information.
Depending on what we are doing, we may rely on:
Contract: where we need to use your information to process and fulfil an order you have placed with us.
Legal obligation: where we need to use or retain information to comply with a legal or regulatory obligation.
Legitimate interests: where using your information is necessary for the legitimate running and improvement of our business, provided those interests are not overridden by your rights.
Consent: where we have asked for your permission to use your information for a particular purpose and you have actively provided that permission.
5. Who do we share your information with?
We do not sell your personal information.
We may share relevant information with trusted third parties where this is necessary to operate our business and provide our services to you.
These may include:
● delivery and courier companies, so that your order can be delivered and you can receive delivery updates;
● PayPal and Stripe, so that payments can be processed securely;
● website hosting and technical service providers, where necessary to operate and maintain our website;
● professional advisers, such as accountants or legal advisers, where necessary; and
● government, regulatory or law-enforcement bodies, where we are legally required to provide information.
We only provide third parties with the information they reasonably need to perform the service they provide to us.
Some third-party service providers may process personal information outside the UK. Where this happens, we will ensure that any transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
6. Delivery companies
When you place an order, we may provide the delivery company with information such as your name, delivery address, telephone number and email address.
This allows them to deliver your order and, where applicable, send tracking information and delivery updates.
The courier we use may vary depending on the size of your order and its destination.
7. Payment information
Payments made through our website are processed by PayPal and Stripe.
We do not routinely receive or store your full payment card details.
PayPal and Stripe process payment information in accordance with their own privacy policies and applicable security requirements.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to operate, for example to remember items in your shopping basket, maintain security and enable the checkout process.
Other cookies may be used to understand how visitors use our website or to remember preferences.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through the cookie settings provided on our website.
We will provide information about the cookies used on our website and what they do through our cookie settings or cookie information.
9. How long do we keep your information?
We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.
This includes keeping information for:
● fulfilling orders and providing customer service;
● dealing with returns, refunds and complaints;
● complying with accounting, tax and other legal requirements;
● establishing or defending legal claims; and
● maintaining appropriate business records.
Different types of information may therefore be retained for different periods.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
10. Your rights
Depending on the circumstances and the lawful basis on which we use your information, you may have rights including:
● the right to ask for access to the personal information we hold about you;
● the right to ask us to correct inaccurate or incomplete information;
● the right to ask us to delete your personal information in certain circumstances;
● the right to ask us to restrict how we use your information in certain circumstances;
● the right to object to certain uses of your information;
● the right to withdraw consent where we rely on consent as our lawful basis; and
● in certain circumstances, the right to receive your personal information in a portable format.
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of your rights, please contact us at:
We may need to ask for information to verify your identity before responding to certain requests.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Links to other websites
Our website may contain links to other websites.
We are not responsible for the privacy practices, security or content of websites operated by third parties.
If you follow a link to another website, we recommend that you read its privacy policy before providing any personal information.
13. Children’s information
Our website is intended for general use and is not directed specifically at children.
We do not knowingly collect personal information from children for marketing purposes.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
We recommend checking this page occasionally to make sure you are aware of any changes.
15. Complaints
If you have any concerns about the way we use your personal information, please contact us first at [email protected]. We will do our best to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator, if you are unhappy with how we have handled your personal information.
Information about making a complaint can be found on the ICO’s website.
16. Contact us
If you have any questions about this Privacy Policy or the way we use your personal information, please contact:
Stovold and Pogue Limited
Email: [email protected]
Post:
Stovold and Pogue Limited
Chelston Business Park
Unit 12 Monument View
Wellington
Somerset
TA21 9ND
United Kingdom